Refund Policy

1. Our support-first policy

Rain Tech provides customer support to help resolve product, setup, or service-related issues. If you experience a problem, please contact us through the Contact page and provide your order details and a description of the issue.

2. Troubleshooting and resolution

We will make reasonable efforts to troubleshoot the issue and provide support, guidance, or an appropriate solution. Depending on the situation, this may include setup assistance, technical support, replacement options, or other remedies available under the applicable warranty or product terms.

3. Refunds when a problem cannot be resolved

Rain Tech sales are generally non-refundable. However, if a genuine product-related problem is reported, we have had a reasonable opportunity to troubleshoot it, and we are unable to resolve the issue or provide an appropriate replacement or other solution, Rain Tech may review the case for a refund. Any refund approved in such circumstances will be handled according to applicable law and the payment method used for the original purchase.

4. Situations that are not normally refundable

• Change of mind or no longer wanting the product.
• Incorrect purchase or failure to confirm product compatibility before ordering.
• Problems caused by misuse, physical damage, unauthorized modification, or improper installation.
• Issues caused by the customer's internet connection, third-party applications, external services, or other factors outside Rain Tech's control.

5. Order cancellations

Orders generally cannot be cancelled after they have been confirmed. Any cancellation request will be reviewed based on the order status and applicable circumstances.

6. Warranty and replacement support

Where a product is covered by a warranty, Rain Tech may provide troubleshooting, repair, replacement, or another appropriate remedy according to the applicable warranty terms. A warranty claim does not automatically result in a refund.

7. Review of refund requests

Refund requests are reviewed individually. Rain Tech may request reasonable information, such as order details, photos, videos, or troubleshooting results, to determine whether the issue can be resolved or whether a refund is appropriate.

8. Shipping and delivery

Delivery times may vary depending on the destination, carrier, and circumstances outside our control. Delivery delays do not automatically qualify for a refund, except where required by applicable law.

9. Changes to this policy

Rain Tech may update this Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact us

For product issues, troubleshooting, or refund-related questions, please contact Rain Tech through the Contact page.